About Tobias

July 2015 – Jan 2017, Sep 2017 – Sep 2021

Lead Experience Designer, Federal Government Client

This project is delivering a world-leading digital service to help Australian’s protect the value of their ideas through structured guidance, greater transparency and a streamlined journey led interface.

• • Led the experience design project stream across UX, UI, BA and Content
  • Crafted the design of a new experience through a digital style guide and pattern library of reusable components, resulting in a scalable design system that allows both design and development to deliver at speed
  • Through customer and SME research, codesigned a new journey framework to guide and support users through a series of stages and steps to complete a task
  • Uplifted siloed business line processes to create a set of universal services or journeys that apply across all business lines
  • The program has realised total net benefits of $2.1m in its second year (estimated at $29.17m over the next 10 years)

UX Designer, Federal Government Clients

This project is reinventing the way Australian’s discover, interact with and receive government services.

• • Led a sprint team to successfully deliver features for the beta program
  • Designed, tested and developed a beta service to help citizens have simple, smart and personalised interactions with Government through a new, more familiar mental model
  • Created rapid prototypes for remote customer testing with users across Australia
  • Navigated complex and disparate government stakeholders, structures & requirements across many agencies to create a unified team, managing contingencies to mitigate risk

UX Designer, Financial Services Client, $6bn

This project redefined the delivery of financial advice with a unique, customer-led digital experience, as part of a larger strategic initiative to put HCD methodologies & the customer at the heart of design.

• • Led a project stream including a small team in prioritising and assigning daily tasks
  • Leveraged and refined existing conceptual design work
  • Mapped customer/advisor needs to transform the end-to-end journey
  • Designed conceptual UX and creative designs for new work, including producing detailed wireframes, high fidelity creative designs and clickable prototypes
  • Co-ordinated, facilitated and synthesised user testing with the Service Design team
  • Managed stakeholder expectations and articulated design decisions

UX/UI Designer / Business Analyst, State Government Client

This project delivered an identity and access management portal which enabled the Client to view and trace employment history across the sector and facilitate Single Sign On to agency apps.

• • Led the redesign of the portal to align all user interfaces and visual touchpoints with the Client’s updated brand, development of a digital style guide/global experience language
  • Enhanced existing and designed new user experiences for new features and apps
  • Led the sale, design, implementation and release of a customer-facing CMS website
  • Facilitated UAT/SIT workshops and executed testing with the Client for major releases

Project Manager, Other clients

• • Developed themes, epics and user stories for digital development
  • Facilitated user testing and user research sessions, synthesis and defect triage
  • Created goal and task models, mapped to user journeys to inform content and design
  • Planned and defined scope/sequencing, resource planning and time/cost estimation
  • Conducted risk and issue analysis/mitigation, reporting of project progress/status

Other involvement

• • Active member and advocate of GLOBE, Deloitte’s LGBTIQ+ network
  • Member of Deloitte Digital’s Apple Practice Steering Committee, focused on developing our alliance with Apple so our clients can leverage the best of Apple enterprise to help their employees work the way they live in a mobile world
  • Part of a team transforming the way we create experiences to make them more inclusive and accessible to all users through the Deloitte Inclusive Design Network